A not-for-profit care home in Castle Cary is celebrating receiving ‘Good’ ratings in all areas from the Care Quality Commission (CQC).
Cary Brook provides day care, respite breaks, residential care and specialist dementia support. At its latest inspection, the CQC rated Cary Brook as Good in all five assessment areas: Safe, Effective, Caring, Responsive and Well-led.
The CQC’s report concluded that Cary Brook residents were ‘safe and well cared for’, with their privacy and dignity respected.
Relatives of those receiving care praised the ‘kindness and attentiveness’ of the Cary Brook team, who delivered person-centred care in a ‘warm and respectful’ manner.
The report commended the team for working well with other health professionals to ensure ‘continuity of care’, and noted that ‘end-of-life care was delivered with compassion’.
The CQC said that: ‘Compliments dominated the feedback we received, and people said they would recommend Cary Brook as a good place to live’
© Somerset Care Group
Outstanding at a difficult time
The positive themes noted by the CQC are reflected in independently-verified customer reviews for Cary Brook on carehome.co.uk. Feedback from residents and their loved ones celebrates the care and support provided, the clean and welcoming environment, and the warm and approachable attitude of the Cary Brook team.
‘Always happy staff and residents. My husband is so well looked after, the staff go the extra mile all the time. Home is always clean and well staffed. I cannot fault anything about this lovely home. All staff are very approachable and always happy. I am so glad this home exists.’ – wife of resident
‘The home looked after both of my parents, and the care given was second to none. End of life care for my father was dignified and professional. Acknowledgement and support towards his family were outstanding at a difficult time. I would have no hesitation in recommending Cary Brook Care Home.’ – son of resident
Lisa Warne, Cary Brook Registered Manager, explains what this feedback means to the team:
‘We are thrilled with Cary Brook’s latest CQC report. To be rated Good in all areas is a reflection of the happy place which our team have poured so much love and care into, and our wonderful residents who call Cary Brook their home.
© Somerset Care Group
‘It means so much more to us that the CQC’s findings reflect the individual experiences shared by our residents and their loved ones in independently-verified reviews.
‘Whether someone is visiting us for the day, staying for a short respite break or receiving longer-term residential care or dementia support at Cary Brook, our passion is to provide the best possible care within an environment where they feel welcomed, comfortable and supported. It is humbling and heartwarming to hear – from our customers and our regulator – that we are achieving this ambition.
‘Thank you to everyone who helps to make Cary Brook such a special place to work and to live.’
To enquire about Cary Brook, please visit somersetcare.co.uk/cary-brook or contact Somerset Care’s friendly and knowledgeable care advisors on 0800 8174 925.
