Yeovil care home praised for compassion, consistency and culture of excellence
Staff and residents at Grovelands care home in Yeovil are celebrating after being rated ‘Outstanding’ by the Care Quality Commission (CQC) following an unannounced inspection earlier this year.
The residential, respite and dementia care home has now held the CQC’s top rating for eight consecutive years. The latest inspection, carried out in July and published this month, praised the home as ‘Caring’ and ‘Well-led’, highlighting what inspectors described as ‘a deeply embedded culture of continuous learning and improvement’.
Residents at Grovelands, the report found, are ‘supported by a consistent, compassionate, and dedicated staff team who demonstrated kindness, respect, and genuine care in their interactions’. Inspectors also commended the team’s focus on promoting ‘independence, dignity, and choice’, and creating a ‘culture of empowerment and inclusion’.
Grovelands has also received strong independent reviews, with a 4.9-star Google rating and a 9.9/10 average on carehome.co.uk. One verified reviewer wrote:
‘What an exceptional home!!! Whilst visiting a family member who is being cared for during his final stages of life, I can only say that they are amazing and a blessing to him, such dedication and determination to give him the very best possible care, what an amazing team of professionals.
I work as a senior manager for another care provider nationally and can safely say that the team here are absolutely incredible and if I could box what they do and take it away I would!!!! Praise to the team and management team for leading such an incredible home.’
Another family member added:
‘I can’t put into words how lucky we have been to place Mum in this lovely home. We feel very privileged.
All staff from bottom up and top down are superb, professional and friendly. They look after Mum’s wellbeing in all aspects. Her needs are met often above and beyond, and exceed all expectations. It remains “her home”.
A big thank you to you all. You ALL work very hard to achieve this. Thank you again.’
Karen Cheshire, Registered Manager, said:
‘I am incredibly proud that the round-the-clock compassionate care our team provide for our residents has once again been recognised with an “Outstanding” rating from the CQC. To receive and retain this highest accolade from our regulatory body is a reflection of the dedication, compassion, and excellence that our entire Grovelands community demonstrates every day.
This rating is made even more special by the response it has prompted from the families of those we care for, who tell me that they expected nothing less than “Outstanding”! It is truly heart-warming to hear that the praise in the report reflects the positive experiences of our residents and their loved ones, as they are the reason we are here.
On behalf of the whole Grovelands team, I want to say “thank you” to everyone who trusts us with the most precious thing there is – the care of a loved one. Your trust and partnership continue to inspire us to deliver the very best care and to keep striving for excellence.
We look forward to continuing to provide outstanding care together, with your ongoing support.’
Grovelands is part of the not-for-profit Somerset Care Group. For more information, visit www.somersetcare.co.uk
