Supporter Engagement Officer | Dorset & Somerset Air Ambulance


About the Charity

Our life-saving charity, Dorset and Somerset Air Ambulance (DSAA), provides relief from sickness and injury for the people of Dorset and Somerset, by the provision of an air ambulance service, with an air and road delivered critical care capability.

DSAA is a well-loved and respected charity, which relies on the generosity of the public to raise our operational costs of over £10 million per year. The charity is extremely well supported by over 100 volunteers spread across Dorset and Somerset, who contribute unpaid time to help us deliver our fundraising activities. Our belief is that patients’ lives depend on us being there and the whole team is focused on making that happen.

Job Description

We are now seeking to appoint a Supporter Engagement Officer to assist our volunteers and maintain excellent links with communities within the Somerset area. A large proportion of the charity’s fundraising activities are undertaken by groups, businesses and individuals who hold events in aid of the charity and your role is to provide support alongside our friendly fundraising team.

Highly motivated, flexible and enthusiastic, you will have an understanding of supporter engagement and enjoy the challenge of building relationships within the community. This role will suit someone who is passionate about people and has the ability to engage with a wide range of audiences confidently and to be a key community champion in Somerset.

Main Duties & Responsibilities: 

  • Be an ambassador for DSAA within the Somerset community, helping to raise awareness and maximising income generating opportunities. 
  • Provide exceptionally high-quality care to ensure that our volunteers and supporters feel valued and appreciated.  
  • Uphold and be able to articulate an excellent level of knowledge about all aspects of the charity, including our clinical and operational activities.   
  • Manage a team of volunteers across Somerset, including recruiting, training, providing equipment and supporting them in their various roles.  
  • Work closely with the wider fundraising team, helping to develop and deliver fundraising initiatives.  
  • Oversee the servicing and management of collection boxes across Somerset, liaising with the fundraising officers and finance team.  
  • Present talks about the charity and be a confident and engaging public speaker.   
  • Liaise, manage and represent the charity at events, presentations and donation collections.  
  • Provide on call support for our events volunteers, including out of office hours.
  • Keep accurate records of all events, supporters, communications and fundraising activities on our CRM system.

Person Specification 

  • An understanding of community fundraising would be advantageous, along with experience of working with volunteers.  
  • Strong communication skills including the ability to speak publicly via presentations to businesses and groups. 
  • A history of forming strong long-lasting relationships. 
  • A willingness to travel and work occasional evenings and weekends. 
  • Full clean UK Driving license.  

Education and qualifications: 

Essential: GCSEs Grade C or above or equivalent in Maths and English 

Previous experience:

Essential: Minimum of 2 years’ experience of working in a people focussed engagement role

Desirable: Experience of working with volunteers or a charity

The successful candidate will receive:  

  • Competitive salary: up to £30,000 (depending on experience)
  • 37.5 hours per week/worked flexibly 
  • 28 days annual leave, plus bank holidays 
  • Generous pension scheme (8% Charity Contribution) and benefits package 
  • Home-based role based in Somerset with travel expenses paid

If you have the right skills, experience and knowledge, and would like to join our passionate and friendly team, we would love to hear from you!  

If you would like to ask for more information or have an informal chat, please contact Fundraising Manager, Emma Jones by calling: 01823 669604. 

Recruitment Process  

Closing Date: Friday 5th April 2024 

Interviews to take place: 22nd to  25th April 2024

How to Apply

To apply: Please email your CV and a covering letter to: or post to: Julie Plowden, Dorset and Somerset Air Ambulance, Landacre House, Chelston Business Park, Castle Road, Wellington, TA21 9JQ.


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