Have you ever considered volunteering with Citizens Advice?


Citizens Advice Volunteer Advisers come from different backgrounds, are different ages and have varied life experiences. They all have one thing in common: they want to help their local community

There has never been a more important time to volunteer. Many people in the community are facing hardship from the cost of living crisis – and they need urgent help. Citizens Advice has seen a sharp increase in those needing help. Many local people are struggling to pay the bills and are having to make a choice between paying for food or energy. Over the last three months Citizens Advice has seen a 28 per cent increase in utilities issues and a 26 per cent increase in debt issues. There is help out there through good advice and access to a range of grants and other support.

Citizens Advice needs additional volunteers to meet this demand. The only qualifications we ask for are that you are a good listener, IT literate and have a passion for wanting to help others. You may not think that you have transferable skills but you will be surprised!

We will provide all the training materials you need to get started and you will have a dedicated trainer who will help guide you through the whole process.Elaine Morley, Advice Services Manager for North Dorset Citizens Advice commented:

“We are an important part of our local community. Last year Citizens Advice Central Dorset helped 7,468 people with 22,518 issues. None of this would have been possible without our dedicated volunteers”.

If you feel that you want to do something positive for your community in the North Dorset and Sherborne area, and would like to know more, please email Elaine on elaine.morley@centralca.org.uk (North Dorset) or Diana diana.hensher@centralca.org.uk (Sherborne) or visit our website centraldorsetca.org.uk. Start making a difference today.


Sheelagh’s story:
“I started volunteering at my local Citizens Advice office almost seven years ago. I had enjoyed 20 years of headship at Kingdown School in Warminster and 5 more years as a consultant Head, but was not yet quite ready to retire fully from work, so wanted an opportunity to keep my brain active and give something back.
When the training began, I spent several weeks (one half day in training sessions and some time doing homework) learning about the benefit system, managing debt, housing, consumer problems and lots of other information, much of which I knew nothing about. I was able to listen into the telephone advice line and sit in on client meetings with experienced advisers. Everyone in the office was kind and helpful and the supervisor and manager were wonderfully patient. Seven years on, I am still enjoying my time advising, and see clients face to face as well, at drop-in sessions and booked appointments. Come and join our friendly and hard-working team for a rewarding volunteer position!”


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