Patient Services Team Member – Part time Up to to be discussed
***Closing Date 04.02.2022***
We are looking for a new patient service team member to join our dedicated team to work across our busy GP practice.
£20,355.25 – £21,548.01 Pro rata
- To offer general assistance to the practice team and project a positive and friendly image to patients and other visitors, either in person or via the telephone.
- Receive, assist, and direct patients in accessing the appropriate service or healthcare professional in a courteous, efficient, and effective way.
- Undertake a variety of administrative duties to assist in the smooth running of the practice including the provision of clerical support to clinical staff and other members of the practice team.
- Facilitate effective communication between patients, members of the primary health care team, secondary care, and other associated Healthcare agencies.
Job Duties & Responsibilities
- The duties and responsibilities to be undertaken by members of the practice reception and administration team may include any or all of the items in the following list. Duties may be varied from time to time under the direction of the Senior Receptionist/Administration Manager, dependent on current and evolving practice workload and staffing levels.
- Maintain and monitor the practice appointments system.
- Process personal and telephone requests for appointments, visits and telephone consultations and ensure callers are directed to the appropriate healthcare professional.
- Direct visitors to the correct place, ensuring they sign the visitor’s book on arrival and departure.
- Process repeat and acute prescription requests from patients, Pharmacies and on line in accordance with practice guidelines.
- Take details of home visits, record, action and pass on to the appropriate member of staff as per the Practice guidelines.
- Deal with urgent phone calls as per Practice guidelines.
- Take messages and relay information to the appropriate member of staff.
- Register new patients and temporary patients, making sure all the relevant paperwork is completed and new patient appointments are made.
- Record new patient’s notes on arrival and tag them as per Practice protocol.
- Register patients for on-line services.
- Computer data entry/data allocation and collation, plus processing and recording of information in accordance with Practice procedures.
- Update patient’s personal details.
- Initiate contact with and respond to requests from patients, other team members and associated healthcare agencies and providers.
- Take in parcels, log in book, inform and deliver to the relevant person.
- Take in urine and other samples and deliver to the appropriate place.
- Provide clerical assistance to Practice staff, including photocopying and scanning.
- Deal appropriately with any forms handed in by patients.
- Keep the reception and administration area tidy and free from obstructions and clutter.
- Record blood pressure readings on the patient’s notes, dealing with any high readings as per Practice protocol.
- Hand out any correspondence to the patients. Collect any money (cheque or cash) from patients for services provided, issuing receipts, and recording on the computer.
- Provide an efficient scanning service.
While seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately.
In the performance of the duties outlined in this job description, the post-holder may have access to confidential information relating to patients and their carer’s, practice staff and other healthcare workers.
They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential.
Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice health & safety policy to include:
- Using personal security systems within the workplace according to practice guidelines.
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks.
- Making effective use of training to update knowledge and skills.
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards.
- Actively reporting health and safety hazards and infection hazards immediately when recognised.
- Undertaking periodic infection control training (minimum annually)
- Reporting potential risks identified.
Equality & Diversity
The post-holder will support the equality, diversity and rights of patients, carers, and colleagues, to include:
- Acting in a way that recognizes the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation.
- Respecting the privacy, dignity, needs and beliefs of patients, carers, and colleagues.
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members.
- Communicate effectively with patients and carers.
- Recognize people’s needs for alternative methods of communication and respond accordingly.
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development.
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk.
- Assess own performance and take accountability for own actions, either directly or under supervision.
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance.
- Work effectively with individuals in other agencies to meet patients’ needs
- Effectively manage own time, workload, and resources.
Contribution to the implementation of services
The post-holder will:
- Apply practice policies, standards, and guidance
- Discuss with other members of the team how the policies, standards and guidelines will affect own work.
- Participate in audit where appropriate
For further information about the role and to apply, please click on the link below to our vacancy page: