EVENTS COORDINATOR
MAIN PURPOSE OF ROLE
To coordinate all Dorset Chamber events and training workshops and also provide support with membership engagement. The primary purpose of the role is events coordination, followed by support with membership engagement.
Reporting to: Head of Finance and Administration
KEY RESPONSIBILITIES
Event coordination
- Working with colleagues, draft and maintain a forward events and training programme (face to face and virtual)
- Source appropriate venues and speakers
- Promote events through social media channels
- Ensure events are delivered within agreed budgets
- Seek sponsorship for events
- Ensure venues have a health and safety assessment in place
- Update events information on the Dorset Chamber website
- Attend events in both an organisational and “meet and greet” capacity
- Develop a process to gain customer feedback on events
- Ensure events are also supported by other Chamber staff
- Be the point of contact for events
- Monitor event bookings and liaise with marketing staff to promote events and training
- Support the development of new innovative events
Support with membership engagement
- Regularly communicate with members via telephone and e-mail to raise engagement/ promote use of membership benefits
- Monitor engagement levels and work with colleagues to target members not engaging
- Contact customers post joining as part of a customer journey
- Other support activities as required
PERSON SPECIFICATION
Personal skills
- Committed to delivering excellence
- Experience in using social media
- Pro-active and able to use own initiative
- The ability to remain calm under pressure, multi-task, meet deadlines and achieve targets on-time and on-budget
- Presentable with a professional manner and attitude and an out-going personality
- A strong team player
- Aptitude for quickly developing good working relationships
- Flexibility, including some out-of-hours activities
- Strong IT skills
Experience and qualifications
- Minimum 1 years experience in the management and delivery of events is essential
- Highly-developed organisational skills
- Excellent customer-service skills, both face-to-face and by telephone/ E-mail
- First class written and oral communication skills
Other requirements
- Able to travel and attend events and other functions off-site as required
- Access to vehicle with valid driving license
- Will need to be flexible on hours occasionally
- Salary up to £22,000 to £25,000 depending on experience
- Monday to Friday 8.30am to 4.30pm, 37.5 hours per week (out of hours work required on request)
- Office based
- 25 days per annum holiday plus Bank holidays
- Pension after probation 4% employee, 8% company and death in service (2 times salary)
- Occasional sponsored company nights out and Christmas party
- Modern, bright office environment
- Dress for diary dress code
- Tea, coffee and fruit supplied
Apply with CV to: sarah.milton@dorsetchamber.co.uk
